Terms and Conditions
Terms and Conditions
Please be forewarned that it is possible to catch computer viruses by accessing a web page or by downloading or running an infected program. Whilst Big House Holiday Lets has taken steps to ensure that the pages on this web site are free from infection, such is the nature of the Internet that no assurance can be given that the pages of this web site are indeed free from infection. It is a condition of us allowing you free access that Big House Holiday Lets will not be liable for any loss or damage suffered by any person accessing this web site or any third party resulting directly from the transmission of a computer virus resulting from the accessing of this web site.
Please note that the information available on this web site may be incomplete, out of date or incorrect. It is therefore essential that you verify all such information with us before taking any action in reliance upon it. It is a condition of us allowing you free access to the material on this web site that you accept that we will not be liable for any action you take in reliance on the information on this web site.
The contents of the pages on this web site are copyright Big House Holiday Lets. The copying or incorporation into any other work or part or all of the material available on this web site in any form is prohibited save that you may: download extracts of the material on the site for your personal use; or: copy the material on the site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Last updated: Sunday, May 20, 2018 12:00 AM
Some key terms are defined as follows, and throughout this document:
- Big House Holiday Lets ("Big House Holiday Lets", "www.bhhl.co.uk", "we", "us", or "our") is the company that collects and processes Personal Data for the purposes described in this Policy.
- SCRUMPY Ltd ("SCRUMPY") is the company that we use for hosting our website, booking system & CRM (+ other functionality).
- Our Services are detailed in the 'About Big House Holiday Lets' section.
- Personal Data is any information relating to an identified or identifiable natural person ("Data Subject")
The way in which we store data, process data and run our business is done in a GDPR compliant manner. Upon request we can provide details of data flow, a data inventory, a data breach policy, an employee dismissal log, details on the employee security training we have in place and more. Please follow the instructions in the contact section below to request any information not present in this policy.
In short, we only gather Personal Data we need, we only keep it for as long as is needed, we only use it for what we state below, you can request to correct/edit/remove it, we store it securely, we do not pass it to third parties unless otherwise stated and we aim to be transparent with how we use Personal Data.
About Big House Holiday Lets
Big House Holiday Lets is a vacation rental business. We advertise vacation rental properties, take enquiries about these properties, take bookings at properties, take payments towards bookings and provide other booking related services.
Big House Holiday Lets uses SCRUMPY, an online website management & booking system to produce our website, keep track of bookings, enquiries, payments and more.
Big House Holiday Lets is committed to the protection of Personal Data, including data that we use for our own purposes, and that we maintain on behalf of any property owners we may work with.
Collection and Use of Personal Data
Big House Holiday Lets collects information, including Personal Data, for the following purposes:
- Improving our website's content and user experience
- Internal business purposes
- Facilitating and storing the details of online & offline bookings/payments
Your consent to this policy (where requested) is tracked.
This Policy is not intended to place any limits on what we do with data that is aggregated and/or de-identified so it is no longer associated with an identifiable individual (Data Subject).
The services of Big House Holiday Lets are not directed to children under 16. If you learn that a child under 16 has provided us with Personal Data without consent, please contact us.
The use of our website by an individual classes them as a 'legitimate interest', visiting the site is enough to identify this, data associated with an individual's visit needs to be processed for efficient site operation. Any data collected will be used in a conservative way to help maintain the individual's rights & freedoms.
Improving our website's content and user experience
In the course of providing the website hosting services, SCRUMPY may receive, access, analyse, process and maintain Personal Data on behalf of us.
We determine the types of Personal Data that will be collected and used within SCRUMPY, how it will be used and disclosed, and how long it will be stored. For any questions relating to how your Personal Data is used by SCRUMPY which are not covered in this policy, please contact SCRUMPY directly via email: firstname.lastname@example.org.
SCRUMPY's Usage Information is collected, including information about how you are accessing and using our site. SCRUMPY directly uses information to understand and improve their services and exposes it to us so that we able to do the same for our business. Usage information may also be used to investigate and prevent security issues, abuse and fraud.
Internal Business Purposes
We may collect personal data from you through our Website (www.bhhl.co.uk), social media, over the phone, and other channels for the following purposes:
Responding to your enquiries: When you contact us with a comment, question or complaint, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and offerings.
Informing you about offerings: We may use your contact information for our own marketing or advertising purposes. We do not sell or rent your Personal Data to third parties. You can opt out of these at any time by following the steps outlined below.
To Understand and Improve our Services and Website Service Usage Information is collected, including information about how you are accessing and using the Service. We use this information to understand and improve our Services, and to investigate and prevent security issues, abuse, fraud.
Facilitating and storing the details of online & offline bookings/payments
We collect Personal Data via our online booking form, over the telephone or via other channels to be able to store a record of who has (attempted to, confirmed, cancelled, etc) booked a property we may be or have been advertising.
Third Party Links
Third Party Tools/Services
We use a number of third party tools & services (sub-processors) that Personal Data may be sent to, including:
- Google Analytics: To help us gain an insight into the performance and usage of our website.
- FullStory: To help improve the user experience of our website by recording a sample of user sessions.
We have different timeframes on various elements of Personal Data that we hold dependent on its purpose. Once we no longer need to retain your Personal Data, we will make sure that it is deleted or anonymised.
We retain Personal Data provided for bookings indefinitely as these records form important financial evidence for tax purposes. We can at request de-personalise booking data, we may not be able to do this if we still need said Personal Data for tax or other legal purposes.
Disclosure of your Personal Data
As a matter of practice, Big House Holiday Lets does not disclose, trade, rent, sell or otherwise transfer Personal Data, except as set out in this policy.
We may transfer or disclose Personal Data as follows:
Service Provider Arrangements
We may transfer (or otherwise make available) Personal Data to third parties who process it on our behalf for the purposes noted above. These third parties may access, process or store personal data in the course of providing these services, but based on our instructions only.
As of the date hereof, these third party providers include technical operations such as database monitoring, data storage, hosting services and customer support software tools.
Changes to our Business Structure
Big House Holiday Lets may share or disclose data if we engage in a merger, acquisition, bankruptcy, dissolution, reorganisation, sale of some or all of Big House Holiday Lets's assets, financing, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g. due diligence).
Compliance with Laws
Big House Holiday Lets and the providers we use may share or disclose Personal Data to comply with legal or regulatory requirements and to respond to lawful requests, court orders and legal process.
Enforcing Our Rights, Preventing Fraud, and Safety
Big House Holiday Lets may share or disclose data to protect and defend the rights, property, or safety of us or third parties, including enforcing contracts or policies, or in connection with investigation and preventing fraud.
In short, the personal data you provide to us can be provided upon access, we protect it to the best of our ability, we can amend it for you upon request and remove it from our systems upon request.
If you have any complaints, concerns or queries about how we manage Personal Data, please contact us by emailing email@example.com. If you are in the European Union you have the right to complain to your local Data Protection Authority about the collection and use of your Personal Data.
Access and Correction of Personal Data
If we receive a request from an individual to access or update Personal Data we have collected we will endevour to respond to said request.
If you submit Personal Data via our Website or otherwise provide us with your Personal Data, you may request access, updating or correction and removal of your Personal Data by submitting a request to us via our contact form. We may request certain Personal Data for the purposes of verifying your identity.
How We Protect Personal Data
Big House Holiday Lets takes security seriously. We take various steps to protect information you provide to us from loss, misuse, and unauthorised access or disclosure. These steps take into account the sensitivity of the information we collect, process and store, and the current state of technology.
To learn more about current practices and policies regarding security and confidentiality of Personal Data and other information, please see the Security Practices section; we keep that section updated as these practices evolve over time.
As a business both we and the third parties we trust, follow good security practices to help keep Personal Data secure.
Big House Holiday Lets uses SCRUMPY, SCRUMPY is hosted on Amazon Web Services. As such, Big House Holiday Lets inherits the control environment which Amazon maintains. In short web servers and databases run on servers in secure data centers.
SCRUMPY encrypts all customer data input via the website & booking management system both in transit and at rest. Communications between you and SCRUMPY (our website) are encrypted via HTTPS and Transport Layer Security (TLS) industry best-practices.
Access to Personal Data is limited via a user management system controlled within SCRUMPY. We ensure that anyone with access to Personal Data at Big House Holiday Lets has an awareness of GDPR & good security practices.
In the event of a Personal Data breach we will endevour to notify the relevant legal authorities and inform the effected individuals within 72 hours of identifying said breach. If you believe you have discovered a personal data breach please contact us using the details below immediately.
Please contact us if:
- you wish to access, remove, update, and/or correct inaccuracies in your Personal Data; or
- you otherwise have a question or complaint about the manner in which we or our service providers treat your Personal Data.
3 Agincourt Square, Monmouth, Gwent, NP25 3BT
Big House Holiday Lets
Registered Office: 3 Agincourt Square, Monmouth, Gwent, NP25 3BT
Website designed and developed by Ziontech Solutions Ltd.
In accordance with the various licenses we have listed the resources used to create this site:
Abergavenny Leisure Centre https://www.monmouthshire.gov.uk/things-to-do/monleisure/abergavenny-leisure-centre/
Abergavenny Market http://www.abergavenny.org.uk/about-abergavenny/abergavenny-market
Abergavenny Museum http://www.abergavennymuseum.co.uk/
Adventure Tower & Ropes http://www.forestofdeanadventure.co.uk/
All Saints Church http://www.allsaintsnewland.btck.co.uk/
BattleSports Glos https://www.battlesportsglos.com/
Big Pit National Coal Museum https://museum.wales/bigpit/visit/
Bigsweir Fishery https://www.fishingpassport.co.uk/fishing/lower-wye/upper-bigsweir
Brecon Jazz Festival https://breconjazz.org/
Burghill Valley Golf Club www.bvgc.co.uk/
Caerleon Roman Fortress and Baths
Chepstow Wassail Mari http://chepstowwassailmari.co.uk/
Chessgrove Shooting School https://chessgroveshooting.co.uk/
Clearwell Caves https://clearwellcaves.com/
Cinderford Rugby Club https://www.cinderfordrfc.co.uk/
Coleford Music Festival https://colefordmusicfestival.co.uk/
Crooked End Farm https://www.facebook.com/crookedendfarm/
Daan Stevens https://www.pexels.com
David Broadbent https://davidbroadbent.zenfolio.com/
Dick Whittington Farm Park http://dickwhittingtonpark.co.uk/
Dean Heritage Centre https://www.deanheritagecentre.com/
Dean Forest Cycles http://www.deanforestcycles.co.uk/
Dean Forest Railway https://www.deanforestrailway.co.uk/
Elton Carp & Catfish Lakes http://www.eltoncarplakes.fishing/
Elton Giant Maize Mazes https://www.eltonmazes.co.uk/
Eternal Therapies Spa Company https://www.eternaltherapies.com/
Float in the forest https://floatintheforest.co.uk/
Forest Adventure http://www.forestadventure.co.uk/
Forest of Dean Adventure Golf www.forestofdeanadventuregolf.co.uk/
Forest of Dean Golf Club https://bells-hotel.co.uk/golf/
Forest of Dean Mountain Biking https://www.fodmtb.com/
Forest of Dean School of Photography https://davidbroadbent.zenfolio.com/photo-school
Forest Hills Golf Club www.foresthillsgolfclub.co.uk
Freedom Leisure Lydney https://www.freedom-leisure.co.uk/centres/freedom-leisure-lydney/
Gloucester Golf Club http://www.gloucestergolf.com
Go Ape https://goape.co.uk/
Grosmont Castle https://cadw.gov.wales/daysout/grosmontcastle/?lang=en
Harts Barn Cookery School https://www.hartsbarncookeryschool.co.uk/
Heartsease Tearooms https://www.auntmartha.co.uk/
Hereford Cathedral https://www.herefordcathedral.org/
Herefordshire Golf Club http://www.herefordshiregolfclub.co.uk/
Inn on the Wye https://www.thewyeinn.co.uk/
Jane White Catering http://www.janewhitecatering.co.uk/
Kingston Golf Club www.kingtongolf.co.uk/
Krazy Golf Lydney www.krazygolflydney.co.uk/
Leominster Golf Club www.leominstergolfclub.co.uk/
Linda Vista Gardens https://www.parksandgardens.org/places/linda-vista-gardens
Littledean Jail https://www.littledeanjail.com/
Lydney Golf Club www.lydneygolfclub.co.uk/
Lydney Park Estate https://www.lydneyparkestate.co.uk/
Mary Rose Young https://www.maryroseyoung.com/
Miss Fire http://www.missfire.co.uk/home.html
Monmouth Festival http://www.monmouthfestival.co.uk/
Monmouthshire Golf Club www.monmouthshiregolfclub.co.uk/
Monique Oliver https://www.moniqueoliver.co.uk/
Newent Golf Club www.newentgolf.co.uk/
Palace Cinema https://cinderpal.com/
Pedal a Bike Away https://pedalabikeaway.co.uk/
Pixels In Time https://www.pixelsintime.co.uk/
Raglan Castle https://cadw.gov.wales/daysout/raglancastle/?lang=en
Raglan Parc Golf Club www.raglanparc.co.uk/
Redhill Extreme https://www.redhillextreme.com/
RFOD Angling Club https://rfodac.com/
Ross On Wye Golf Club www.therossonwyegolfclub.co.uk/
Ripping Yarns https://www.facebook.com/rippingyarns.uk/
Sapey Golf Club www.sapeygolf.co.uk/
Skenfrith Castle https://www.nationaltrust.org.uk/skenfrith-castle
Smarts Traditional Gloucester Cheese http://www.smartsgloucestercheese.com/
South Herefordshire Golf Club www.south-herefordshiregc.co.uk/
The Beavis Memorial Ground https://www.cinderfordrfc.co.uk/
The Cedar Tree Restaurant, at Glewstone Court http://www.glewstonecourt.com/dining/
The Crown at Whitchurch http://www.crownatwhitchurch.co.uk/
The Forge Hammer and River Spice http://theforgehammer.co.uk/
The Hardwick http://www.thehardwick.co.uk/index.php
The Hostelrie at Goodrich http://www.thehostelrieatgoodrich.co.uk/
The Inn at Penallt https://theinnatpenallt.co.uk/
The Mill Race https://millrace.info/
The Rolls Of Monmouth Golf Club https://www.therollsgolfclub.co.uk/
The Rumbling Tum https://www.therumblingtum.com/
The Parsons Nose http://theparsonsnose.com/
The Picturesque Wye Tour http://www.wyevalleyaonb.org.uk/
The Walnut Tree https://www.thewalnuttreeinn.com/
The Whitebrook https://www.thewhitebrook.co.uk/
Tintern Abbey https://cadw.gov.wales/daysout/tinternabbey/?lang=en
Visit Britain https://www.visitbritain.com/
Way2go Adventures https://www.way2goadventures.co.uk/
West Monmouthshire Golf Club www.westmongolfclub.co.uk/
White Castle https://cadw.gov.wales/daysout/whitecastle/?lang=en
Whitecliff Four X Four https://whitecliff4x4.co.uk/
Woods of Whitchurch
Wyedean Canoe Hire https://wyedean.co.uk/
Wye Valley Butterfly Zoo https://butterflyzoo.co.uk/
Wye valley Miniature Golf http://www.wyevalleyminigolf.co.uk/
Wye Valley and Forest of Dean Tourism Association http://www.wyedeantourism.co.uk/
Your Balance Therapist http://www.yourbalanceforlife.co.uk/