Covid Cancellations 1
If you're reading this you're probably thinking of booking one of our houses, and wondering what's going to happen if your holiday is disrupted by Covid. Each house has its own Terms and Conditions which are on the website and you can't book without ticking to say that you accept them. Each house also offers Booking Protect Insurance and if you don't want it you have to tick to say "no thanks"
The subject of Cancellations is complicated and I see one of our roles as an Agent is to steer a path of fairness between the interests of our Owners and you, our Guests, within the context of ever-changing government guidelines. We want you to understand what you're signing up to so please read the detailed Terms on the website and if you're in any doubt - ask first, book later.
Covid Cancellations 2
We hope that by the time you come Covid will be over. If it is not and if the house or country or the postal code of your home dwelling is in lockdown, we will refund your Balance if you’ve paid it. Your deposit will be used to secure a future date of your choice in a similar season.
The inability of any or all of your party or disinclination to travel to and stay for any reason which includes – but is not limited to – illness (including Covid) is not a valid reason to receive a refund unless we relet the property. These remain at Your risk and we strongly recommended you take out UK travel insurance to cover these eventualities. If you choose not to you accept responsibility for any loss that you may incur due to your cancellation. This applies to any booking made after December 1st 2020.